Refunds
In PIOLET, we are committed to your satisfaction with our products. If you need to return an ice bath, review our refund policy below.
At a glance
The product comes back in its original packaging with all accessories. Return shipping is usually on you; if the return is justified, PIOLET refunds it too.
- Days to request a return
- 30
- Business days to refund, after we receive and check the product
- 7–10
Refund policy
Return Conditions
Eligible products: We accept returns of all our ice baths.
Return window: You have 30 days from the delivery date to start a return.
Return Shipping
The customer is responsible for the cost of return shipping.
It is required to return the product in its original packaging to protect it in transit and avoid damage.
Return Process
- Contact our customer support team to start the return. We will give you a return authorization number (RA) and process instructions.
- Pack the product securely, preferably in its original packaging or another suitable option to avoid damage.
- Ship the package to the address provided by our customer support team, and include the RA number on the package.
Inspection and refund: Once we receive the product, our team will inspect it to confirm it meets our return conditions. The refund will be processed within 7 to 10 business days.
Refund confirmation: You will receive an email when your refund has been processed. Refunds are issued to the original payment method.
Non-Refundable Items
We do not accept returns of products damaged by misuse or that are not in their original condition.
Contact Us
If you have questions or need more information about our refund policy, contact us.
Para responderte mas rapido, incluye en tu mensaje el contexto clave: modelo de interes o producto actual, ciudad de entrega o uso, tipo de instalacion (residencial o comercial) y prioridad principal entre presupuesto, facilidad operativa y capacidad. Si tu consulta es de soporte tecnico, agrega numero de pedido, fecha aproximada y una descripcion puntual con evidencia en foto o video cuando sea posible.
Si tu solicitud es para compra, tambien ayuda indicar frecuencia estimada de uso, numero de usuarios y limitaciones de espacio. Con esa informacion podemos proponerte una recomendacion mas precisa y reducir tiempo de decision sin iteraciones innecesarias.
En solicitudes comerciales, agrega ademas volumen esperado de uso, horarios de operacion y objetivo de negocio. Con estos datos podemos orientar mejor la configuracion inicial y reducir ajustes posteriores. Si tu caso es una incidencia tecnica, indicar cuando inicio el comportamiento, que pasos ya intentaste y cualquier cambio reciente en el equipo acelera mucho el diagnostico. El objetivo de este formulario es que recibas una respuesta clara y accionable en el menor tiempo posible, con recomendaciones adaptadas a tu contexto real.
