TERMS AND CONDITIONS
These terms and conditions were prepared in accordance with Articles 76 bis and 76 bis 1 of the Mexican Federal Consumer Protection Law and following the recommendations of Mexican Standard NMX-COE-001-SCFI-2018 published in the Official Gazette of the Federation on April 30, 2019. These terms set the rules that apply to all persons defined by that Mexican standard as Users or Customers when accessing www.thepiolet.com, to support transparency, clear information, and safer browsing and online transactions.
1. ACCEPTANCE OF LEGAL TERMS
Welcome to www.thepiolet.com, owned by GRUPO PIOLETMEXA (hereinafter, "PIOLET"), with address at Fray Pedro de Gante 185, Rinconada Los Bosques, Aguascalientes, Ags, C.P. 20120, Mexico, and tax ID (RFC) GPI231113JAA.
By accessing the website and/or completing a transaction, you accept these Terms and Conditions. If you do not agree, please do not use the site.
Any new feature or tool added to the store will also be subject to these terms. We reserve the right to update, change, or replace any part of them by posting changes on our website. It is your responsibility to review this page periodically.
Our store is hosted on Shopify Inc., which provides the online ecommerce platform we use to sell our products and services.
2. DEFINITIONS
Customer: An individual or legal entity that completes a commercial transaction on the website.
User: A person who browses the website to learn about products or services.
Commercial Transaction: A purchase of goods or services through the website.
3. PRODUCTS AND SERVICES
PIOLET offers products related to ice baths and other products and services in the future. All product descriptions or prices are subject to change without prior notice.
Prices may change at any time without prior notice. We do not guarantee that the quality of products, information, or other materials purchased will meet your expectations.
4. SHIPPING AND RETURNS POLICY
Returns: Returns are accepted provided the product is in optimal condition. The customer covers the cost of return shipping.
Refunds: Full refunds are allowed minus shipping costs.
Damaged products: If the product arrives damaged, it may be replaced, but the customer pays return shipping.
5. PAYMENT METHODS
PIOLET accepts payments by credit/debit cards and PayPal. All transactions are subject to verification to help prevent fraud.
6. ACCURACY OF INFORMATION AND ORDERS
We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, address, or order. If we cancel, we will try to notify you by email or phone.
It is your responsibility to provide accurate and up-to-date account and payment information.
7. LIABILITY AND WARRANTIES
PIOLET is not responsible for misuse of purchased products. By buying, the user acknowledges responsibility for proper use of the products.
We do not guarantee that use of our service will be uninterrupted, secure, or error-free. You agree that we may suspend or cancel the service at any time without prior notice.
8. ARBITRATION AND JURISDICTION
These terms and conditions are governed by the laws of Aguascalientes, Mexico. Any dispute will be resolved by arbitration, and both parties waive any other jurisdiction.
9. CONTACT
If you have questions about the Terms and Conditions, you can contact us at:
Email: hello@thepiolet.com
WhatsApp: +52 55 966 12800
¿Tienes cualquier duda o comentario?
Para responderte mas rapido, incluye en tu mensaje el contexto clave: modelo de interes o producto actual, ciudad de entrega o uso, tipo de instalacion (residencial o comercial) y prioridad principal entre presupuesto, facilidad operativa y capacidad. Si tu consulta es de soporte tecnico, agrega numero de pedido, fecha aproximada y una descripcion puntual con evidencia en foto o video cuando sea posible.
Si tu solicitud es para compra, tambien ayuda indicar frecuencia estimada de uso, numero de usuarios y limitaciones de espacio. Con esa informacion podemos proponerte una recomendacion mas precisa y reducir tiempo de decision sin iteraciones innecesarias.
En solicitudes comerciales, agrega ademas volumen esperado de uso, horarios de operacion y objetivo de negocio. Con estos datos podemos orientar mejor la configuracion inicial y reducir ajustes posteriores. Si tu caso es una incidencia tecnica, indicar cuando inicio el comportamiento, que pasos ya intentaste y cualquier cambio reciente en el equipo acelera mucho el diagnostico. El objetivo de este formulario es que recibas una respuesta clara y accionable en el menor tiempo posible, con recomendaciones adaptadas a tu contexto real.
