Who we are
GRUPO PIOLETMEXA, better known as PIOLET, with address at Fray Pedro de Gante 185, Rinconada Los Bosques, Aguascalientes, Ags, C.P. 20120, Mexico, and website www.thepiolet.com, is responsible for the use and protection of your personal data. We inform you of the following:
What will we use your personal data for?
The personal data we collect from you will be used for the following purposes that are necessary for the service you request:
- Identify and/or register you as a customer or user of our website.
- Create your account on the PIOLET portal.
- Verify your identity and validate the accuracy and quality of the information you provide.
- Update our systems and databases.
- Provide personal support through electronic channels such as email, phone, chat, and similar.
- Record communications we have with you.
- Process orders, purchases, returns, physical exchanges, and/or product replacements under our terms and conditions.
- Offer payment options for purchasing our products.
- Deliver orders to the address provided and/or collect products in case of a return.
- Process payments and/or refunds as applicable.
- Confirm that you received the requested goods.
- Grant benefits and discounts.
- Issue the invoice for your purchase, when applicable.
- Cancel your user account, orders, and/or services provided.
- Identify your habits and preferences to offer our products and services and generate statistics.
- Marketing or advertising.
- Commercial prospecting.
Where can I read the full privacy notice?
For more information on how your personal data will be processed, the third parties with whom we share your personal information, and how you may exercise your ARCO rights, you can consult the full privacy notice at:
Contact: hello@thepiolet.com
How do we obtain your consent?
When you provide personal information to complete a transaction, verify your credit card, place an order, arrange a shipment, or make a return, we understand that you consent to our collecting and using your personal data for those purposes.
If we request your personal information for a secondary purpose, such as marketing, we will ask for your express consent or give you the chance to decline.
How can I withdraw my consent?
If you change your mind after accepting, you may withdraw your consent to the collection, use, or disclosure of your personal information by contacting us at hello@thepiolet.com.
Disclosure
We may disclose your personal information if required by law or if you violate our Terms of Service.
¿Tienes cualquier duda o comentario?
Para responderte mas rapido, incluye en tu mensaje el contexto clave: modelo de interes o producto actual, ciudad de entrega o uso, tipo de instalacion (residencial o comercial) y prioridad principal entre presupuesto, facilidad operativa y capacidad. Si tu consulta es de soporte tecnico, agrega numero de pedido, fecha aproximada y una descripcion puntual con evidencia en foto o video cuando sea posible.
Si tu solicitud es para compra, tambien ayuda indicar frecuencia estimada de uso, numero de usuarios y limitaciones de espacio. Con esa informacion podemos proponerte una recomendacion mas precisa y reducir tiempo de decision sin iteraciones innecesarias.
En solicitudes comerciales, agrega ademas volumen esperado de uso, horarios de operacion y objetivo de negocio. Con estos datos podemos orientar mejor la configuracion inicial y reducir ajustes posteriores. Si tu caso es una incidencia tecnica, indicar cuando inicio el comportamiento, que pasos ya intentaste y cualquier cambio reciente en el equipo acelera mucho el diagnostico. El objetivo de este formulario es que recibas una respuesta clara y accionable en el menor tiempo posible, con recomendaciones adaptadas a tu contexto real.
